Customer Relationship Executive

Kolkata, West Bengal
₹15,000 – ₹30,000 a month

Establish and maintain strong working relationships with key internal partner and customer personnel.

Accept ownership for incoming issues from receipt through resolution.

Review, analyse and report progress on assigned issues.

Create end user documentation and internal knowledge base.

Providing help and advice to customers using your organisations services, communicating courteously with customers by telephone, email, letter and face-to-face.

Handling customer complaints or any major incidents, such as a security issue or any service issue.

Keeping accurate records of discussions or correspondence with customers.

Analyzing statistics or other data to determine the level of customer service your organisation is providing.

Meeting with other managers to discuss possible improvements to customer service.

Learning about your organisations products or services and keeping up to date with changes.

Should have good english communication, good computer knowledge.

Should be able to work with team, should be able to take care of the team and lead the team.

Complaints solving, writing mails to customers.

Job Type: Full-time

Salary: ₹15,000.00 to ₹30,000.00 /month

Experience:

  • Customer Service: 2 years (Preferred)
  • total work: 2 years (Preferred)

Education:

  • Bachelor’s (Preferred)